Fast Connect

What we do

Fast Connect is Australia’s leading digital connections service provider servicing customers moving home anywhere in Australia. Customers can have their electricity, gas, phone, internet and Pay-TV accounts established and/or closed in minutes, using Fast Connect’s digital connections service. It is easy, fast and upholds the highest level of compliance for all involved.

Fast Connect are currently the only connections service provider to offer an entirely digital end to end process for utility connections, allowing customers to avoid lengthy scripted calls by connections and energy providers. Instead they receive a summary of their order and all the T&Cs/prices to their digital device (phone or computer) for approval.

Fast Connect has a great reputation within the energy industry for compliance, customer service and innovation.  

Free to use

There is no charge for customers to use Fast Connect. It is free for the customer and funded by retailers.

How do we help you?

Customers benefit by saving the time, money and frustration of contacting multiple retailers (often four or five companies), and having to wait in phone queues to provide the same information over and over again.

With Fast Connect, the same information is sent on a customer’s behalf to all retailers so they all have the same correct details, and customers have a single point of contact for any connection and disconnection enquiries.

The process is entirely digital. Customers can organise their new utility accounts on a relaxing Sunday evening if they wish to. The process is simple, fast and secure.

Tracking progress

Customers can securely track the progress of their connections via the Fast Connect website.

Is there a choice of retailers?

All available tier one retailers are displayed on the connections form. The customer has full control over who they wish to connect with. Fast Connect simply make it happen!

Learn more here.